Delete your account and data

Delete your account

1. Download any source or result images you want to keep.
2. In the mobile app, open Gallery → Account → Delete account.
3. Review the confirmation and confirm the deletion.

Account deletion affects your account, private source images and results. It does not cancel store billing or remove copies you downloaded or shared elsewhere. Manage renewals through your store. Ask support about a remaining credit balance or disputed purchase before closing your account.

If you cannot open the app

Email an account deletion request with the email you used for Sahnezen and a short request to delete the account. We verify account access to protect against unauthorised deletion. We will never ask for your password. You can use the same email thread to ask about progress.

Remove one image

Press and hold the output in Gallery, select Delete image and confirm. This removes the selected result from your gallery. Its source image, other results and copies exported to your device are separate.

If you want to remove an original upload, or someone else uploaded a photo that shows you, send the minimum details needed to identify it. You do not need a Sahnezen account. We can investigate without giving you access to another person’s gallery. See report an image.

Provider copies, receipts and backups

Gallery availability periods are separate from provider or backup cleanup. Some transaction or refund records may need to be retained by law. The final retention schedule and completion times are pending in this draft. You can ask about a specific copy or record, its retention period and whether a recipient will be notified.