Purchases and consumer rights

Before you confirm

Review the store’s order summary before making a purchase. Look for the seller and payment party, product and credit amount, full price including applicable taxes, currency, billing interval and first charge date. For a trial, check its start and end, time zone, output allowance, and the deadline for cancelling before a charge. A one-time pack has no renewal.

Check when the credits become available, which systems and files are supported, whether the feature is available in your region, how to cancel and how cancellation affects access. Keep your store confirmation and transaction reference. If a purchase or grant is missing, try Account → Restore purchases in the mobile app.

Stop a renewal or request a refund

Turning off renewal prevents future subscription charges. A refund is a separate request about a payment already taken. Use the store that appears on your receipt.

• Apple: Cancel a subscription or request a refund.
• Google Play: Manage a subscription or request a refund.

For help identifying a charge or resolving a delivery problem, email Sahnezen support. Include a transaction reference, the date and the store.

Cooling-off rights and faulty services

Where local law provides a cooling-off period, you can notify the supplier that you wish to withdraw. In the EU the usual period for a distance service contract is 14 days from its conclusion. If you expressly request an early start, the consequences depend on what you buy and which legal conditions are met. A proportionate charge may apply for services already provided. Fully performed services and immediately supplied digital content have different rules for consent, acknowledgment and loss of the right. Your statutory remedies for a faulty service or digital content still apply. EU guidance on withdrawal.

If the service is sold to consumers in Türkiye, statutory withdrawal rules and exceptions may apply, including to immediately supplied digital products or a service begun with your approval. The available dispute route depends on the nature and value of the claim. Turkish Ministry of Trade guidance.

Example withdrawal notice

You may use this wording when contacting the supplier identified on your receipt. Include your name, address, reply details, the date and, if available, your order reference.

I wish to withdraw from my contract for the following product or service. I ordered it on the date shown below.

Using this example is optional. If sending a paper notice, sign it. The approved release terms will identify the supplier, the conditions that apply to each product and the applicable refund timing.